Shipping & Returns
Shipping, Tracking & Delivery
We offer a 30-Day Satisfaction Guarantee on all items purchased through www.zenstellalumenflow.com
You have 30 calendar days from the date of delivery to return your item(s) for a refund.
To be eligible for a return:
the item must be returned in its original packaging
the tag must still be attached
the item must show no signs of wear or use
To request a return label, please contact us at zenstellalumenflowservice@outlook.com within 30 days of delivery.
If we see that there is damage to the gemstones or silver caused by wear or use, the cost of this damage may be deducted from your refund.
Please allow up to 10 business days for us to process your return once it arrives at our office. After inspection, we will issue a refund to your original payment method and you will receive a refund confirmation.
As our items are custom-made, we are not legally obligated to accept returns. However, your satisfaction is very important to us, which is why we proudly offer this 30-Day Satisfaction Guarantee.
1. Do you ship worldwide?
Yes — Zenstella Lumenflow proudly offers worldwide shipping.
No matter where you are, we work carefully to make sure your jewelry system reaches you safely and beautifully.
2. How much does shipping cost?
We are happy to offer free worldwide standard shipping on all orders.
If you would like your order sooner, we also offer an Express Shipping Upgrade for $19, available at checkout.
3. How long will delivery take?
Estimated total delivery time = Processing time + Shipping time
(Customs delays, weekends, holidays, and unforeseen disruptions are not included.)
Order Processing Time
- 2–3 business days
Standard Shipping
- 10–20 business days
- Free worldwide
Express Shipping
- 5–10 business days
- $19 upgrade
Delivery times may vary slightly depending on customs clearance and local carrier conditions.
4. How can I track my order?
As soon as your order ships, we’ll send you a confirmation email with tracking details.
You can track your shipment anytime here: https://www.zenstellalumenflow.com/apps/17TRACK
Please allow 1–2 business days for tracking information to update after dispatch.
5. What if my package doesn’t arrive?
If your package has not arrived within 30 days after shipment, please contact us at: zenstellalumenflowservice@outlook.com
We will gladly assist by either:
- sending a replacement order
- issuing a full refund
Your peace of mind always comes first.
Our Shipping & Quality Assurance Process
At Zenstella Lumenflow, every order is carefully prepared to ensure your jewelry arrives safely, beautifully, and in perfect condition.
Before entering international transit, each piece is shipped from China and passes through our dedicated quality assurance monitoring process.
This additional inspection stage helps us carefully verify:
- overall product integrity
- Infinity Clasp security
- gemstone placement and stability
- packaging protection for international travel
Only after passing all required quality checks is your order released for final shipment to your destination.
This process is designed to give every piece the same dependable standard we promise across the brand.
About Our Quality Monitoring Process
Before global dispatch, every key detail is carefully reviewed by our team to help ensure consistency and reliability.
Special attention is given to:
- product integrity
- stone placement
- clasp movement and function
- packaging safety
Our team follows professional protective inspection procedures to help ensure every piece meets the quality standards of Zenstella Lumenflow before it reaches you.
Customer Support
Email: zenstellalumenflowservice@outlook.com