Guarantee

Warranty & Purchase Confidence Policy

At Zenstella Lumenflow, we are dedicated to creating handcrafted jewelry systems designed to move beautifully with your everyday life. To ensure complete peace of mind, every purchase is supported by our 30-day warranty under normal wear conditions, along with a few important purchase assurances to help you shop confidently.

Custom Sizing Available

For the most comfortable and personal fit, we offer custom bracelet sizing. Simply leave your preferred wrist size in the order notes at checkout, and our team will carefully prepare your piece accordingly so it feels made just for you.

Every Stone Is Naturally Unique

Each piece is handcrafted using 100% natural gemstones, which means no two stones will ever be exactly alike.

Your jewelry may vary slightly in:

  • Color tone
  • Natural veining
  • Internal texture
  • Shape details

These variations are not flaws, but the authentic marks of stones formed by the Earth over millions of years.

We believe this natural individuality adds depth, beauty, and meaning, making every piece uniquely yours.

What’s Covered

Our 30-day warranty covers quality-related issues that occur during normal use, including:

  • Chain breakage
  • Clasp damage
  • Stone detachment

If any of these issues occur within 30 days of receiving your order, simply contact our customer support team. After reviewing the issue, we will provide an appropriate solution, which may include:

  • Repair
  • Replacement
  • Another suitable form of assistance

What’s Not Covered

The warranty does not apply to:

  • Damage caused by improper use, accidental pulling, or external impact
  • Natural wear and tear from extended use
  • Exposure to chemicals, water, perfume, or extreme environments
  • Repairs, alterations, or modifications made by unauthorized parties

How to Request Warranty Support

To request warranty service, please follow these steps:

  • Contact our support team within 30 days of delivery.
  • Include your order number.
  • Send clear photos or videos showing the issue.
  • Our team will review your case and guide you through the next steps.

Customer Support

  • Email: zenstellalumenflowservice@outlook.com
  • Support Hours: Monday – Friday, 10:00 – 19:00 (GMT+8)

If you have any questions, we’re always here to help.

Thank you for trusting Zenstella Lumenflow — we are committed to making every piece feel as dependable as it is meaningful.